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Built-in control, not optional extras

Every bidi bot carries the same non-removable foundation, and your business stays yours.

In every bot, always

The foundation no configuration can remove.

  • Approved knowledge onlyAnswers are built from the sources you approve, and each one records which source it used.
  • Uncertainty behaviourWhen the bot isn’t sure, it says so instead of guessing.
  • Human handoffSwitch it on and visitors can ask for a person; your team picks up with the full conversation, and out of hours the assistant takes their details.
  • Logging and evaluationConversations are logged and evaluated against your rules.
  • Controlled updatesNothing changes on its own: answers you teach, sources you add, and versioned prompt updates; never automatic retraining from live conversations.

Yours, and it stays yours

Ownership and access, stated plainly.

  • You own the substanceBusiness facts, policies, data, content, brand assets, and customer-facing accounts stay yours.
  • Least-necessary accessbidi works with the minimum access needed, nothing more.
  • Clean offboardingYou set how long conversations are kept, can delete any conversation, download a copy of your data whenever you like, and delete your account yourself: its live assistants and its plan end with it.

Every plan, Enterprise included, runs on this same foundation.

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