Last updated 17 October 2026 · version 2026-10-17
In short: plans don't refund for the part of a period already paid, but you can cancel any time so you're never charged again; anything charged in error is refunded in full.
Launching an assistant
Launching is part of your plan, so there is no separate launch charge to refund.
Enterprise projects
Enterprise is a monthly price set in your written proposal. If you cancel before we have started the first month's work, we refund that month in full. Once work has started, a month you've paid is non-refundable, and when you cancel, the work runs to the end of that month.
Plans and renewals
Plan fees pay for a month or a year of service in advance. When you cancel, your plan runs to the end of the period you've already paid for and you aren't charged again; we don't refund the unused part of a period. If you forgot to cancel and contact us within 7 days of a renewal without having used the assistant in that new period, we'll refund that renewal.
Extra conversation blocks
An extra block of conversations applies to the month you buy it in. It is non-refundable once conversations from it have been used.
Mistakes and outages
If we charge you twice, charge the wrong amount, or charge after you cancelled, we refund it in full. If the service is unavailable for a significant part of a paid period because of us, contact us and we'll credit or refund that time.
How to ask
Contact us with your invoice number (it's in your account). Approved refunds go back to the original payment method, usually within 5–10 business days. Please talk to us before raising a dispute with your bank: a dispute pauses the assistant while it's investigated.