How bidi works
Questions
What can it do for my business?
It answers questions, captures leads and passes complex cases to your team with the full conversation. Your team replies from one inbox.
Where does it work?
On your website. Add one line of code, or install it on WordPress or Shopify. You can also turn on a chat page of its own and share it as a link.
How does it know what to say?
It learns from what you give it: your website, your files, or a topic it researches online. It answers only from those sources. When it isn't sure, it says so and offers to take the visitor's details for your team.
How do I get started?
Pick a plan and set up your chatbot in minutes. Give it a name, add what it should know, choose its language and tone, and drop in your logo for matching colours. You'll see every change live. Need something bigger? Go with Enterprise: describe your idea in a short brief, and our specialists scope it with you.
What does it cost?
Free: AED 0. Starter: AED 199 a month. Team: AED 699 a month. Business: AED 1,999 a month. Prices include VAT, billed monthly or yearly, with nothing added on top. Enterprise is quoted after scoping.
What counts as a conversation?
One conversation is one session with one customer: up to 24 hours, or 50 messages from them. Free includes 50 a month, Starter 300, Team 1,500 and Business 5,000. A conversation that searches the web counts as two, or three with more than two searches. You're alerted at 80% and 100%, and extra capacity is never charged unless you ask for it.
What if it can't answer?
It asks one question to understand. If it still can't help, it tells the visitor your team will follow up and offers to take their contact details. Your team sees the whole conversation in the inbox and can reply there. On Enterprise, topics you choose, like prices or complaints, always go to a person.
Who owns my data?
You do. Your content and customer data stay yours. bidi uses only the access it needs, with export, retention and deletion terms set from the start.
How do I cancel?
Cancel any time from your account. Your plan runs to the end of the month or year you've paid for, then your chatbot continues on the Free plan. No notice period and no partial charges. Completed Enterprise work is non-refundable.
The fine print, in plain words
- Plans: the monthly or yearly price is all you pay, plus any add-on you choose
- All prices include VAT
- Cancel any time; the plan runs to the end of the period you've paid. Completed Enterprise development work is non-refundable
- No overage charges unless you ask for them. At the limit, the assistant takes visitors' details for your team until you add capacity or the month turns