AI Assistant for your business
Set up in minutes. Every question answered, every lead captured, day or night from AED 199 a month.
Example conversation with a dental clinic's assistant
Visitor:
Can I book a cleaning on Saturday morning?
Assistant:
Visitor:Yes, we have 10:00 and 11:30 free on Saturday. Which suits you? I'll just need your name and phone number.
10:00, please. I'm Sara, 050 123 4567.
Booked, Saturday 10:00
Visitor:Can I speak to someone at the clinic?
Passed to your team, with everything said so far
The front desk that never closes. bidi learns your business from your website and documents, answers customers in multiple languages, and passes them to your team when a person is needed.
What bidi does
Captures every lead
Hands over to your team
Books appointments and runs actions
Works where your customers are
Analytics and answer quality
Connects to your tools
Your brand and logo
Teach it once
Assistant
Channels Appearance Standing rules Languages Lead fieldsAssistant
Standing rules
Rules the assistant always follows
Always mention that delivery is free above AED 200.
Always mention that delivery is free
above AED 200.
Never promise same-day delivery.
Applies to new conversations from the moment you save.
Save rulesSaved
Assistant
Languages
Main language
EnglishAlso answer in0 of 101 of 102 of 103 of 10
Search by name or code
Arabic
Hindi
Urdu
Save languagesSaved
Readiness by language
English · 12 questions
97/100Arabic · 12 questions
94/100Hindi · 12 questions
91/100Urdu · 12 questions
90/100Assistant
Lead fields
FieldKeyKindRequiredAsks
NamenameAlways collected
ContactcontactAlways collected
InterestinterestAlways collected
BudgetbudgetNumberIf not given yet
Label in English
BudgetLabel in Arabic
OptionalKind
TextNumberAsks
If not given yet
The customer must answer this
Save fieldSaved
A furniture store's assistant
Hi, I'd like the oak dining table.
Can I get delivery today?
I can't promise same-day delivery, but delivery is free on orders above AED 200.
A furniture store's assistant
مرحبا
هل التوصيل مجاني؟
نعم، التوصيل مجاني للطلبات فوق 200 درهم.
Answered in Arabic
A furniture store's assistant
I'm Layla, 050 123 4567.
Thanks, Layla. What budget do you have in mind?
Around AED 5,000.
Lead saved, budget AED 5,000
Closed for Eid, still taking leads
Conversations
Human handoff Hours and holidays Email alerts RetentionConversations
Human handoff
Let visitors ask for a person, and reply to them here
Create a ticket in a connected tool
WhenThe assistant
A visitor asks for a personAsks for a personPasses it to your team
No reply in 30 minTakes name and number
Outside business hoursOutside hoursTakes name and number
Conversations
Hours and holidays
MonTueWedThuFriSatSun
09:0018:0009:0018:0009:0018:0009:0018:0009:0018:0009:00 to 18:00Closed
Closed dates
2027 Add the UAE public holidaysNew Year's Day1 Jan
Eid al-FitrExpected
Arafat DayExpected
Eid al-AdhaExpected
National Day2 to 3 Dec
Conversations
Email alerts
Recipients3 of 5
LLaylalayla@yourbusiness.comEnglish
NNoornoor@yourbusiness.comالعربية
RRaviravi@yourbusiness.comEnglish
Send an email when
A visitor asks for a person
A new lead comes in
Morning summary at 8:00
In the chat
Can I talk to a person, please?
Passed to your team
30 min, no reply
Sorry for the wait. Can I take your name and number for the team?
Omar, 050 765 4321
Lead saved
In the chat, on Eid
Hi, how can I help?
Eid Mubarak. Can I speak to someone about my order?
The team is away for Eid and back on Monday at 9:00. Can I take your name and number?
Sara, 050 123 4567
Lead saved
In the team's inboxes
b
bidi to Layla
17:42Omar asked for a person
Can I talk to a person, please?
b
bidi إلى نور
18:05عميل محتمل جديد: سارة
050 123 4567
b
bidi to Layla
08:00Morning summary
14 conversations, 3 new leads
The right person, on shift
Workspace
Plan and billing Team Roles ShiftsWorkspace
Team
3 of 5 seats4 of 5 seatsPersonRoleAgentsSince
LLaylaYouOwnerAll agentsJan 2026
OOmarMemberAll agentsMar 2026
RRaviViewerAll agentsJun 2026
Invite linkSupportAll agentsInvited
Invite as
MemberSupportViewer
Create linkCreated
Workspace
Roles
CapabilityOwnerMemberSupportViewer
New roleOperations Lead
Billing and planOwner only
People and rolesOwner only
Assistants
Helpdesk
Leads and contacts: edit
Conversations, leads and contacts: read
Analytics
API keys and webhooks
Workspace
Shifts
PersonShiftStatus
LLaylaGMT+4No shiftAlways on the rotaAway
OOmarGMT+4No shiftAlways on the rota22:00 to 06:00Sun to ThuAvailable
NNoorGMT+309:00 to 17:00Mon to FriAvailable
OOmarGMT+4
SMTWTFS
From22:00
To06:00
A shift that ends before it starts runs overnight.
Noor opens the invite link
LLayla invited you to the team
RoleSupport
AgentsAll agents
JoinJoined
This link works once.
Signed in as Operations Lead
Assistants
Conversations
Leads and contacts
Analytics
Billing and planOwner only
In the helpdesk, Tuesday 14:20
SSaraNew ticket
Is the grey sofa back in stock?
OOmarOff shift
LLaylaAway
NNoorOn shift, Available
Assigned to Noor
Rules do the routine work
New rule
1When 2Then 3ReviewRule
New rule
Rule name
Arabic deskWhen all of these hold
Condition 1
ChooseThe language is
ChooseArabic
Not nowNext
Rule
New rule
Then bidi does this
Assign toLLayla
Add a tagArabic
Answer with a macroWelcome
Add an action
Not nowNext
Rule
New rule
Arabic desk
When a ticket is in Arabic, assign it to Layla, tag it Arabic and answer with the Welcome macro.
Rules0 of 50 rules1 of 50 rules
No rules yet1Arabic desk1 condition, 3 actions
Rules run from the top, when a ticket opens and each time it changes.
Not nowSaveSaved
In the helpdesk
Open4
OOmarCan I change my delivery date?
NNoorمرحبا، أين طلبي؟Matches
RRaviDo you deliver on Fridays?
MMariaI need a copy of my invoice
On a matching ticket
NNoorOpen
LanguageArabic
AssigneeUnassignedLLayla
TagsNoneArabic
مرحبا، أين طلبي؟
Macro: Welcome
أهلاً بك، شكراً لتواصلك. سيرد عليك فريقنا قريباً.
In the helpdesk
Open34
AAhmedهل تفتحون اليوم؟ArabicL
OOmarCan I change my delivery date?
RRaviDo you deliver on Fridays?
MMariaI need a copy of my invoice
Rule Arabic desk ran when it opened